FNB warns against eWallet scam

First National Bank Namibia (FNB) warns the Namibian nation against a new eWallet scam that is in the country.

FNB’s Head of Retail Transactional Banking, Jerome Namaseb has advised that a new scam has emerged where fraudsters access and manage customers’ eWallet accounts on the FNB App.
Namaseb said “We have seen this new scam making the rounds and urge our customers to take note of how it works to protect themselves.”
“Fraudster will a select random cell phone number and attempt to link the eWallet of selected number to their own smart phone, which triggers a notification (with an OTP – one time pin) asking to confirm if customer is indeed the one attempting to link their wallet” Namaseb said.
According to Namaseb the fraudsters calls the client with a fake excuse to attempt to obtain the OTP and than unsuspecting clients then give up the OTP which allows the fraudsters access their eWallets for future transfers and withdrawals.
Namaseb warned customers that the OTP is sufficient control as it seeks authorisation of the account/wallet holder. “As with any PIN or password – do not give your OTP to anyone as this step is crucial to protecting your funds. If anyone calls you claiming to be from the bank and asks you for your OTP or a pin or password of any kind, hang up the phone immediately and re-port the incident to the bank.”
Namaseb reiterate again that FNB, will never request any security information from you over the phone and you, in turn should never give out any information over the phone. Please remain vigilant and protect your hard-earned cash at all times.

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