NamPort appreciates its users

Rudi Bowe

The Namibian Ports Authority (Namport) showcased their appreciation and gratitude towards port users for their continued support and patronage at the annual Port Users Breakfast last Friday, 26 November at Walvis Bay.

The Chief Executive Officer at Namport, Andrew Kanime said the support users continued to give to Namport, especially in these turbulent times, is evident in the port’s fairly consistent business volumes. With such a unity of purpose and positive collaboration, the port and its users will weather the storm.
Kanime said, “I appreciate your patience as we work on straightening those angles which have been affecting the performance you expect of us. Successful companies are those that can adapt themselves to changing market conditions, changing technologies and a consistently changing environment.”
Kanime stated Namport is rolling out digitization as part of their focus towards enriching the customers’ experience, streamlining processes and operating costs.
“This will see a lot of our current processes being automated so that from the comfort of your offices and without incurring running costs, you can have your documentation processed through the ports,” Kanime said.
According to Kanime, the first phase which will migrate the physical orders which we presently receive and process through the customer care desks to a virtual environment is already undergoing trial testing ahead of full implementation. Thereafter they will continue with other phases covering amongst others the cargo gating processes and truck bookings.
Kanime said, “Namport is not immune to this reality, and in fact given the ever-changing industry in which we operate, change is but a constant occurrence in our company. This reality presents immense challenges to us, given that you, our port users and our customers constantly demand increased and improved cost-effective services to enable you to adapt to these changing circumstances. In responding to these demands, rest assured that our mantra going forward is to strive constantly for relevance, excellence, and for continuous improvement.”
Kanime expressed his heartfelt and deep appreciation to all port users for the warm welcome and support since he joined the industry.
During the event the top port users received appreciation certificates. The recipients are:
Top 5 Revenue Based Clients are Logistics Support Services, Maersk Namibia, Woker Freight Services, Sturrock Grindrod, Maritime Namibia and Trade Ocean Shipping Namibia.
TOP 3 SME – Revenue Based is XYZ Investment CC, Dunes Investment CC and Faida Trading and Clearing CC. Top 5 Volume Based Clients are Puma Energy Namibia, Walvis Bay Salt Refiners, Engen Namibia, Walvis Bay Bulk Terminal and Sturrock Grindrod Maritime Namibia. The Industry Contribution Recognition Award went to Willie Prosser.