Photos contributed

A disgruntled Walvis Bay resident contacted Namib Times this week to raise his concerns regarding alleged poor service delivery at the Walvis Bay State clinic in town.

According to him he took his baby to the clinic for her compulsory 6-month vaccination on Tuesday last week. “I arrived at the clinic at 14:00, as I was informed the previous day that babies are being attended to only after 14:00, with pregnant women scheduled for medical assistance during the morning hours before lunch time,” the displeased father noted.  He further remarked that he waited a while before asking the other nurses on duty to which room he should take his baby for assistance and was allegedly told that no one was available at the room where he was supposed to go, as they were still on lunch. “I asked them how the nurses could still be on lunch as it was already past three in the afternoon and they only laughed,” the father told Namib Times. He apparently waited until almost 16:00 and decided to leave as the nurses responsible for the vaccinations still didn’t return from “lunch.”

This incident follows after the Minister of Health, Esperance Luvindao recently emphasised that state clinics and hospitals should be transformed into high-standard, emphatic, and “five -star” patient centred experiences.

The Erongo Health Director, Ms Anna Jonas responded on questions sent to her by Namib Times and noted that the nurses are supposed to be rotating to ensure service is always delivered.

By Marshallino Beukes